Warranty information

Every plusOne® device is covered by a 2-year limited warranty.

Thank you for your plusOne® purchase. We include a 2-year limited warranty on all our plusOne products. Please see below regarding any questions or concerns you may have.

Defective product?

If your product becomes defective within two years of purchase, you may exchange it for a replacement at no charge, given you are able to provide proof of malfunction.

Please fill out the form below to proceed with your request. We ask that you allow 5-10 business days from the day we receive the form for your replacement to arrive. Please note that we can only ship replacement product to a valid US address.

Quick troubleshooting

Before you contact customer service, we suggest you take a look at these common troubleshooting solutions:

  1. Make sure you are holding the power button down for 3-5 seconds when trying to turn your product ON or OFF.
  2. Make sure your plusOne™ product is NOT currently charging when trying to turn it on.
  3. Only use the charger that came with your product. Even if you have two plusOne products, their chargers are different. Cross-using chargers can negatively impact your products’ performance.
  4. Unplug your device as soon as the blinking light indicator turns solid when charging.

Canada purchases

Please note that all matters regarding plusOne® product returns must be handled through the retailer where you purchased the plusOne® item.

For any additional troubleshooting or other comments/questions, please contact us at info@myplusone.com.

Start a warranty claim

Fill out the form and we’ll take it from there. Replacements ship to US addresses only.