Frequently asked questions

Shipping, orders, and everything about your plusOne® product. Can’t find what you need? Email info@myplusone.com.

plusOne shipping

Where, how fast, and how discreetly your order travels.

  • Where do you ship?

    We ship throughout the U.S.A.

  • Do you ship internationally?

    Unfortunately, we do not.

  • Do you offer overnight shipping?

    We do not, but we guarantee the item will be shipped within 1-2 business days of ordering.

  • I never received my package. What should I do?

    Please email us at info@myplusone.com.

plusOne orders

Tracking, returns, payment, and what shows up on your statement.

  • How can I track my order?

    You will receive an email with tracking information once your order has shipped.

  • When will my order arrive?

    It should arrive within 3-5 business days from when it has left our facility.

  • What is your return/exchange policy?

    All plusOne® devices come with a 2-year limited warranty. The plusOne® lubricant, wipes, chargers, and accessories are not covered by the 2-year warranty. Acceptable proof of purchase includes hard-copy store receipts, online purchase records, credit card statements (indicating the charge from plusOne®) or purchase history direct from www.myplusone.com.

    If the product was purchased within 2 years and becomes defective, customers are eligible for an exact replacement free of charge. If the product was purchased within 60 days, customers are eligible for a refund or a return for any reason.

  • How will this appear on my credit card statement?

    It will appear as plusOne.

  • Do you offer discreet shipping?

    Yes! The shipments come in a plain brown box with complete anonymity.

  • What forms of payment do you accept?

    We accept all major credit cards.

Product specific

Charging, cleaning, storage, and getting the most out of your device.

  • How can I get a replacement?

    Please see our warranty information page to find out more about our warranty policy.

  • Why is my product not turning on?

    All plusOne® products start by holding the power button for 3-5 seconds after being charged. If this does not work, please check out our warranty process.

  • How do I use the 10 different vibration settings on my plusOne® product?

    To cycle through the 10 settings, press the power button firmly each time.

  • Are plusOne® products waterproof?

    All plusOne® products are 100% waterproof, meaning you can not only clean them in water, but also take them into the shower or bath with you!

  • Is it safe to use a silicone-based lubricant with my plusOne® product?

    plusOne® recommends using a water-based lubricant as it is the safest option for use with toys and condoms. Silicone-based lubricants are sticky and may destroy your silicone toys. Check out our plusOne® toy-friendly personal lubricants here.

  • How do I charge my plusOne® product?

    All plusOne® products come with a pin USB charging cable or a magnetic charging cable. To charge with the pin cable, insert the pin to the charging port. The charging port is a small circle with an outline and a tiny pin hole in the center. A blinking light indicator suggests the product is charging, as soon as the light turns solid, the product is fully charged and should be unplugged. To charge with the magnetic cable, simply tap the magnetic cable end to the metal product port and it will attach.

  • How do I clean my plusOne® product?

    Be sure to clean thoroughly before and after each use. Since all plusOne products are 100% waterproof, you can clean them with water and a mild soap. However, we also recommend our plusOne cleaning wipes for a quick cleaning solution.

  • How do I store my plusOne® product?

    Store all sexual wellness devices separately; sex toys of different material can damage each other if left in contact.

  • My plusOne® product is getting warm, should I be worried?

    plusOne® products are not supposed to be warm from the battery. Please discontinue use and see our warranty policy.

  • Are plusOne® products latex-free?

    All plusOne® products are manufactured using body-safe silicone that is skin-friendly, harmless to the human body, and free from phthalates, BPA, and latex.

  • Do plusOne® products come with warranty?

    All plusOne® devices come with a 2-year limited warranty. The plusOne® lubricant, wipes, chargers, and accessories are not covered by the 2-year warranty. Acceptable proof of purchase includes hard-copy store receipts, online purchase records, credit card statements (indicating the charge from plusOne®) or purchase history direct from www.myplusone.com.

    If the product was purchased within 2 years and becomes defective, customers are eligible for an exact replacement free of charge. If the product was purchased within 60 days, customers are eligible for a refund or a return for any reason.