frequently asked questions
We ship throughout the U.S.A.
We ship throughout the U.S.A.
Unfortunately, we do not.
Unfortunately, we do not.
We do not, but we guarantee the item will be shipped within 1-2 business days of ordering.
We do not, but we guarantee the item will be shipped within 1-2 business days of ordering.
Please email us at info [at] myplusone.com.
Please email us at info [at] myplusone.com.
You will receive an email with tracking information once your order has shipped.
You will receive an email with tracking information once your order has shipped.
It should arrive within 3-5 business days from when it has left our facility.
It should arrive within 3-5 business days from when it has left our facility.
All plusOne® devices come with a 2-year limited warranty. The plusOne® lubricant, wipes, chargers, and accessories are not covered by the 2-year warranty. Acceptable proof of purchase includes hard-copy store receipts, online purchase records, credit card statements (indicating the charge from plusOne®) or purchase history direct from www.myplusone.com.
If the product was purchased within 2 years and becomes defective, customers are eligible for an exact replacement free of charge. If the product was purchased within 60 days, customers are eligible for a refund or a return for any reason.
All plusOne® devices come with a 2-year limited warranty. The plusOne® lubricant, wipes, chargers, and accessories are not covered by the 2-year warranty. Acceptable proof of purchase includes hard-copy store receipts, online purchase records, credit card statements (indicating the charge from plusOne®) or purchase history direct from www.myplusone.com.
If the product was purchased within 2 years and becomes defective, customers are eligible for an exact replacement free of charge. If the product was purchased within 60 days, customers are eligible for a refund or a return for any reason.
It will appear as plusOne.
It will appear as plusOne.
Yes! The shipments come in a plain brown box with complete anonymity.
Yes! The shipments come in a plain brown box with complete anonymity.
We accept all major credit cards.
We accept all major credit cards.
Please go to the customer service tab on our website to find more about our warranty policy.
Please go to the customer service tab on our website to find more about our warranty policy.
All plusOne® products start by holding the power button for 3-5 seconds after being charged. If this does not work, please check out our warranty process under the customer service tab on our website.
All plusOne® products start by holding the power button for 3-5 seconds after being charged. If this does not work, please check out our warranty process under the customer service tab on our website.
To cycle through the 10 settings, press the power button firmly each time.
To cycle through the 10 settings, press the power button firmly each time.
All plusOne® products are 100% waterproof, meaning you can not only clean them in water, but also take them into the shower or bath with you!
All plusOne® products are 100% waterproof, meaning you can not only clean them in water, but also take them into the shower or bath with you!
plusOne® recommends using a water-based lubricant as it is the safest option for use with toys and condoms. Silicone-based lubricants are sticky and may destroy your silicone toys. Check out our plusOne® toy-friendly personal lubricant here.
plusOne® recommends using a water-based lubricant as it is the safest option for use with toys and condoms. Silicone-based lubricants are sticky and may destroy your silicone toys. Check out our plusOne® toy-friendly personal lubricant here.
All plusOne® products come with a pin USB charging cable or a magnetic charging cable. To charge with the pin cable, insert the pin to the charging port. The charging port is a small circle with an outline and a tiny pin hole in the center. A blinking light indicator suggests the product is charging, as soon as the light turns solid, the product is fully charged and should be unplugged. To charge with the magnetic cable, simply tap the magnetic cable end to the metal product port and it will attach.
All plusOne® products come with a pin USB charging cable or a magnetic charging cable. To charge with the pin cable, insert the pin to the charging port. The charging port is a small circle with an outline and a tiny pin hole in the center. A blinking light indicator suggests the product is charging, as soon as the light turns solid, the product is fully charged and should be unplugged. To charge with the magnetic cable, simply tap the magnetic cable end to the metal product port and it will attach.
Be sure to clean thoroughly before and after each use. Since all plusOne products are 100% waterproof, you can clean them with water and a mild soap. However, we also recommend our plusOne cleaning wipes for a quick cleaning solution.
Be sure to clean thoroughly before and after each use. Since all plusOne products are 100% waterproof, you can clean them with water and a mild soap. However, we also recommend our plusOne cleaning wipes for a quick cleaning solution.
Store all sexual wellness devices separately; sex toys of different material can damage each other if left in contact.
Store all sexual wellness devices separately; sex toys of different material can damage each other if left in contact.
plusOne® products are not supposed to be warm from the battery. Please discontinue use & access our warranty policy under the customer service tab on our website.
plusOne® products are not supposed to be warm from the battery. Please discontinue use & access our warranty policy under the customer service tab on our website.
All plusOne® products are manufactured using body-safe silicone that is skin-friendly, harmless to the human body, and free from phthalates, BPA, and latex.
All plusOne® products are manufactured using body-safe silicone that is skin-friendly, harmless to the human body, and free from phthalates, BPA, and latex.
All plusOne® devices come with a 2-year limited warranty. The plusOne® lubricant, wipes, chargers, and accessories are not covered by the 2-year warranty. Acceptable proof of purchase includes hard-copy store receipts, online purchase records, credit card statements (indicating the charge from plusOne®) or purchase history direct from www.myplusone.com.
If the product was purchased within 2 years and becomes defective, customers are eligible for an exact replacement free of charge. If the product was purchased within 60 days, customers are eligible for a refund or a return for any reason.
All plusOne® devices come with a 2-year limited warranty. The plusOne® lubricant, wipes, chargers, and accessories are not covered by the 2-year warranty. Acceptable proof of purchase includes hard-copy store receipts, online purchase records, credit card statements (indicating the charge from plusOne®) or purchase history direct from www.myplusone.com.
If the product was purchased within 2 years and becomes defective, customers are eligible for an exact replacement free of charge. If the product was purchased within 60 days, customers are eligible for a refund or a return for any reason.