We process, package, and prepare all orders within 1 business day. You should receive your order in approximately 2-5 business days once it is shipped out and you receive a confirmation email.

Once your order has been shipped, you can always check the status of your delivery by logging in to your plusOne account and/or using the tracking information we send via email.

Standard shipping is $3.99 or free for all orders $50 or more (calculated after discounts)

At this time, we only ship to the United States. This includes:

  • HI and AK and US Territories
  • PO Boxes and APO/FPO

All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery.

If the tracking information in the confirmation email is not working, please try manually entering the tracking number in the USPS website to check.

Yes, you may use this link to request a refund, exchange, or replacement.

Please note:

  • We cannot accept returns or exchanges on items that have been opened.
  • Opened products may only be returned under warranty if they are defective.

If you purchased your product from an alternate retailer, only defective items may be returned under warranty with a valid proof of purchase.

If your package is damaged, opened, or its contents are missing when delivered, please include an image of the damaged packaging in your request. When submitting this request, please write “Damaged/Opened/Missing Content” in the email subject.

Yes, you can cancel your order by directly contacting our customer service team at info@myplusone.com. No orders can be canceled through your plusOne account.

We offer a 2-year warranty policy that requires proof of purchase within this 2-year warranty period. Please submit this form online and include an image of the receipt and the faulty product.

Warranty returns accepted are for faulty or damaged products only, and we will replace the product free of charge.