frequently asked questions

All plusOne™ products have a simple one button operation. To turn on your device press and hold the power button for 3-5 seconds. To cycle through the 10 settings, press the same button firmly each time.

To cycle through the 10 settings, press the power button firmly each time.

All plusOne™ products come with everything you need to get started. Your package is complete with the device, USB charging cable, and information manual.

All plusOne™ products are 100% waterproof, meaning you can not only clean them in water, but also take into the shower of bath with you!

plusOne™ recommends using a water-based lubricant as it is the safest option for use with toys and condoms. Silicone-based lubricants are sticky and may destroy your silicone toys. Check out our plusOne™ personal lubricant here.

All plusOne™ products come with a pin USB charging cable or a magnetic charging cable. To charge with the pin cable, insert the pin to the charging port. The charging port is small circle with an outline and a tiny pin hole in the center. A blinking light indicator suggests the product is charging, as soon as the light turns solid, the product is fully charged and should be unplugged. To charge with the magnetic cable, simply tap the magnetic cable end to the metal product port and it will attach.

Be sure to clean thoroughly before and after each use. Since all plusOne™ products are 100% waterproof, you can clean them with water and a mild soap. However, we also recommend our plusOne™ cleaning wipes for a quick cleaning solution.

Store all sexual wellness devices separately; sex toys of different material can damage each other if left in contact.

It is normal for your products to get a little warm, however, by no means, should it be getting uncomfortably hot. Stop using the product immediately if the heat creates discomfort.

All plusOne™ products are is manufactured using body-safe silicone that is skin-friendly, harmless to the human body, and free from phthalates, BPA, and latex.

Generally speaking, a vibrator is anything that is powered and vibrates and anything that goes inside a vagina is a dildo. All plusOne products are vibrators while only the dual vibrating massager is a dildo.

All plusOne™ products come with a 2-year limited warranty.