frequently asked questions

All plusOne™ products come with everything you need to get started. Your package is complete with the toy, USB charging cable, and instruction manual.

plusOne™ recommends using a water-based lubricant as it is the safest option for use with toys and condoms. Silicone-based lubricants while they last longer, are sticky and will destroy your silicone toys.

All plusOne™ products come with a pin USB charging cable. To charge gently insert the pin to the charging port. While charging the button will flash, the light will turn solid when fully charged.

Generally speaking a vibrator is anything that is powered and vibrates and anything that goes inside a vagina is a dildo. All plusOne products are vibrators while only the dual vibrating massager is a dildo.

All plusOne™ products have a simple one button operation. To turn on your device press and hold the power button for 3 full seconds. To cycle through the 10 settings press firmly.

Store all sex toys separately; sex toys of different material can damage each other if left in contact.