Thank you for your plusOne® purchase. We include a 2-year limited warranty on all our plusOne products. Please see below regarding any questions or concerns you may have.
Not satisfied? If you purchased your plusOne® within the last 60 days and are not satisfied with the product performance and have your receipt for proof of purchase, you are entitled to a refund.
Defective product? If your product becomes defective within two years of purchase, you may exchange it for a replacement at no charge, given you are able to provide proof of purchase.
Once you have submitted the below information a return shipping label will be generated for you to mail the product back to us. Note that we do not cover return shipping expenses; however, upon receipt of the return, a replacement product (if requested) will be sent to you free of charge. Please allow 5-10 business days from the day we receive the return, for your replacement to arrive. Please note that we can only ship replacement product to a valid US address.
Before you contact customer service, we suggest you take a look at these quick common trouble shooting solutions:
- Make sure you are holding the power button down for 3-5 seconds when trying to turn your product ON or OFF
- Make sure your plusOne™ product is NOT currently charging when trying to turn it on
- Only use the chargers that come with their products. Even if you have two plusOne products, their chargers are different. Therefore, cross-using chargers can negatively impact your products’ performance.
- When charging your device, make sure to unplug it as soon as the blinking light indicator turns solid.
CANADA PURCHASES: Please note that all matters regarding plusOne® product returns must be handled through the retailer where you purchased the plusOne® item.
For any additional troubleshooting or other comments/questions, please contact us at firstname.lastname@example.org or 1-800-514-clio.